privacy policy
confidentiality & privacy are non-negotiable
PRESENTIC COMMUNICATIONS WEBSITE – PRIVACY STATEMENT
Who We Are
We are Presentic Communications, a private enterprise committed to enabling, helping and supporting businesses, not for profits, governments and individuals to increase communications performance and resulting outcomes.
Our work benefits advocacy, building relationships, business development, change management, community engagement, organisational development, education and training, leadership, supervision and team building, representation, sales, marketing and public relations and anywhere face to face communications and personal interaction occurs.
Presentic Communications is a business name owned by Homeshore Endeavour Pty. Ltd., an Australian company based in Perth, Western Australia (ACN 120 526 212). The individuals working with Presentic Communications are independent consultants and specialists that choose to collaborate on projects under the Presentic Communications banner.
Our website address is: http://presentic.com.au.
Our Commitment to Your Privacy
Presentic Communications is committed to maintaining the trust and confidence of all our customers and website visitors and this Privacy Policy provides the detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Your Acceptance of Our Terms and Conditions of Use
By visiting this website, you accept the practices described in this Privacy Policy and the Terms and Conditions of Use which can be viewed here.
Other Websites
This policy does not cover any websites that this website provides links to, nor to that of any customers, individuals or organisations which may be referred to or mentioned in this website. We recommend you refer to the Privacy Policy and related terms and conditions for all websites that you visit and not to share any information with such sites unless you have assured yourself of their privacy practices.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Social Media Widgets
Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We do not share, trade or sell your details
Presentic Communications does not share the email addresses or personal data it collects for its own internal use with any other companies or businesses.
Business Transfer
In the unlikely event our business is sold, is acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Securing your information
Personal and sensitive information that you submit via the website is protected by encryption and transmitted to us securely. This can be verified by the pad-lock icon in your browser bar and the beginning of the of the web page address where you will see “https” (SSL – Secure Socket Layer). All personally identifiable information is stored and maintained in a secure environment on servers the appropriate data protection.
We protect your privacy and sensitive information offline by restricting access to employees only and only then to those who need access to that information to perform a specific function such as invoicing, newsletters or contact.
We appreciate the trust you place in us by visiting our site and providing the personal information that you do. Your privacy and the details we collect, store, share and use is something Presentic Communications takes very seriously and we want you feel confident in the policies and security measures we employ to protect your information and privacy.
National Privacy Principles and the EU GDPR
As an Australian entity we are required to adhere to the National Privacy Principles (NPPs) as laid out by the Privacy Act 1988 (the Act). The policies, practices and systems we employ ensure that the personal information that we collect, store, use and disclose is as required by the NPPs which can be viewed at www.privacy.gov.au. Our privacy policy aligns to the European GDPR Directive which can be viewed at https://gdpr.eu
The personal information we collect helps us learn how to improve our product offerings and the way in which we serve you as a customer.
1. Introduction
1.1 We are committed to safeguarding the privacy of Presentic Communications website users and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of Presentic’s website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Presentic’s website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to Presentic Communication.
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
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Name
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Address
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Telephone Number
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Email Address
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Date of Birth
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Username & Password
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Credit Card details (if applicable)
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Photo/Official Identification
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Business/entity/organization details and identification
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Account number
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Invoice number
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When Services will expire and/or were purchased/renewed
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Information requests
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Customer service requests including details of what you asked & responses received
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Other data that may identify you
(b) the data sourced from publicly available sources such as Company & Government Websites; Search Engine Results; Business & Social Media Platforms; Trade & Business Registers.
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our website and services and generally finding ways to serve you better.
3.3 We may process your website user account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.5 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or the taking steps, at your request, to enter into such a contract.
3.6 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or our legitimate interests, namely communications with our website visitors and service users or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.09 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.10 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.11 Children’s personal information. Our products and services are not directed to individuals under 16. Presentic does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to info@presentic.com.au with the details, and we will take the necessary steps to delete the information we hold about that child.
3.12 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 Your personal data is stored on the servers of our website database hosted by Crazy Domains and our Customer Relation Management (“CRM”) and Automated Email / Marketing System hosted by Zoho.
4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.]
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside Australia the European Economic Area (EEA) or other country in which you reside.
5.2 The hosting facilities for our website, CRM and related services are situated in the Crazy Domain Data Centers located in Australia, Hong Kong, Singapore, India, Belgium, UK and the USA, and the Zoho Data Centers in the EU and the USA. Any transfers between these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) usage data will be retained for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
(b) account data will be retained for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
(c) publication data will be retained for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
(d) enquiry data will be retained for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
(e) transaction data will be retained for for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
(f) notification data will be retained for for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months; and
(g) data category will be retained for as long as you choose to use our services and access our site. Once you terminate your account or unsubscribe your data will eventually be deleted from the active database during the next cleanup that occurs once every 6 months. The data deleted from active database will be deleted from backups after 3 months;
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Your rights
7.1 In this Section 7, we have listed the rights that you have under data protection law.
7.2 Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask use to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organization or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data;
and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting
7.4 You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below.
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
9.1 We use cookies for the following purposes:
(a) authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to determine if you are logged into the website;
(b) personalisation – we use cookies to store information about your preferences and to personalise the website for you;
(c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(d) advertising – we use cookies to help us to display advertisements that will be relevant to you;
(e) analysis – we use cookies to help us to analyse the use and performance of our website and services; and
(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
10. Cookies used by our service providers
10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Amendments
12.1 We may update this policy from time to time by publishing a new version on our website.
12.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
12.3 We may notify you of significant changes to this policy by email.
13. Our details
13.1 This website is owned and operated by Presentic Communications.
13.2 We are registered in Australia under registration number 34 120 526 212, and our registered office is at 5 Acourt
Road, Canning Vale, Western Australia 6155.
13.3 Our principal place of business is at 5 Acourt Road, Canning Vale, Western Australia 6155.
13.4 You can contact us:
(a) by post, to 5 Acourt Road, Canning Vale, Western Australia 6155;
(b) using our website contact form;
(c) +61 433 158 606; or
13.4 Data protection and complaints.
Please contact our data protection office at info@presentic.com.au
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